Customer Service Policy

Dakine 420 strives to ensure 100% customer satisfaction in our products and customer interactions. All Dakine 420 employees will conduct themselves in a courteous and professional manner at all times.

1. We put the customer first.
2. We are committed to resolving any errors or customer complaints with urgency, clarity for complete customer satisfaction.
3. We will conduct ourselves professionally, with integrity and honesty in all customer interactions.

Customer Complaints

We respond to all customer inquiries via mail, phone, or email within two (2) business days. Every effort will be made to resolve any dispute or complaint from customers quickly.

While we take utmost care to ensure that we provide our services efficiently, courteously and to a high standard, we understand that complaints may occur. A customer complaint, however it is made, will be investigated, resolved, and used as a means to improve our standards of service. If at any time during your interaction with Dakine 420 you are not happy with the level of service you experience, please submit a detailed summary of your concern(s) by phone at (541) 420-4645 or in writing to info@dakine420.com. All concerns will be appropriated to the person or department best suited to respond. We will acknowledge all written concerns within two (2) business days of receipt, followed by a thorough investigation into the issue involved. Resolutions will be discussed with you, and then implemented to ensure your complete satisfaction.

Returns & Refunds

Product returns and customer refunds will be processed in a timely manner. Please see our Returns & Refunds Policy page for more information on the returns and refunds process.

Customer Privacy

Every effort will be made to ensure customer information and customer privacy. See our Privacy Policy page for information.

Contact

Dakine 420
494 SW Veterans Way, #6
Redmond, OR 97756

(541) 420-4645
info@dakine420.com